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Transform your business and operational systems with Communications Cloud. Streamline the quote-to-order process, improve time to market, and fuel seamless experiences at scale.
SOLUTION
Grow and manage your subscriber base — from marketing, to build-out, to sales, activation, and retention.
Generate more leads and improve subscriber retention by starting the conversation before build and managing it throughout the subscriber lifecycle.
Leverage advanced analytics to determine market opportunity and target prospects with personalized offers and cross-channel communications before even breaking ground.
Efficiently manage multiunit building sales with standardized contract management and automated approval processes. Then manage construction teams with flexible project management
Attract new customer prospects through personalized marketing offers and convert them to subscribers with an easy self-service commerce platform backed by industry-specific enterprise product catalog, CPQ, contract management, and order management.
Generate the perfect order, keep stakeholders in the loop, and optimize field service deployments to get new subscribers onboarded faster.
Focus on continued customer experience with AI-powered personalized offers, service, and loyalty programs to reduce churn and create cross-sell and upsell opportunities.
Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
DISCOVER THE STATE OF MARKETING DATA
Gain a unified view of performance.
Connect all marketing and media data to business outcomes with web, commerce, and sales data in a single view.
Automate marketing data quality.
Save time and resources with automated data preparation for real-time intelligence.
Maximize spend and ROI.
Uncover cost-savings and opportunities with AI insights.
Equip every stakeholder — in the moment.
Go beyond reporting with access to always-on analytics, dashboards, and insights across teams, regions, and business units.
Bring all your marketing data together.
Connect any data in just a few clicks with an up-to-date API connector library.
Prepare your data for accurate, trusted insights.
Map and verify your data with a visual data model and automated alerts.
Share results quickly and easily.
Build dashboards with a marketer-friendly design suite, including more than 60 ready-made charts.
Uncover insights with AI.
Let Einstein do the work for you to find insights across millions of data points.
Share and collaborate with the entire marketing team.
Create reports in any format, export to databases, and easily share with a built-in Slack integration.
Harness the resources of a community of marketing innovators.
Discover and install apps, widgets, and connectors made by our community of data experts.
Meet your customers, patients, and providers with trusted messaging at every moment while meeting HIPAA-compliant responsibilities. With Marketing Cloud Intelligence, you can prove — and improve — the impact of your marketing across every channel and customer touchpoint.
Turn your disparate marketing performance and investment data into insights that boost your bottom line. With Marketing Cloud Intelligence, understand how your marketing moves customers to action — whether they're opening a new credit card, taking out a loan, or setting up a new account.
Meet your customers, patients, and providers with trusted messaging at every moment while meeting HIPAA-compliant responsibilities. With Marketing Cloud Intelligence, you can prove — and improve — the impact of your marketing across every channel and customer touchpoint.
In the digital-first world, personalized moments across all touchpoints play a key role in growing customer satisfaction and loyalty. Marketing Cloud Intelligence automatically connects your marketing and commerce data into a single view. It provides you with a customer-centric strategy of continuous optimization and personalized experiences that drive ROI.
Buyers have more options than ever when it comes to tech services, products, or SaaS. Marketing Cloud Intelligence reveals how your marketing is actually driving engagement. You can even link your efforts to service interactions and purchase decisions for an enhanced and differentiated customer experience.
When it comes to closing new business, you need to create marketing that makes an impact. With Marketing Cloud Intelligence, you can connect your performance and investment data into a model of ROI across all your tactics — from account-based marketing to events, channels, platforms, and more.
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.
Move fast with flexible tools and automation.
Save time and money. Launch your way, quickly, with headless commerce.
Grow revenue with intelligent recommendations.
Get more conversions with less work using AI.
Build trusted relationships with real-time data from Salesforce Genie Customer Data Cloud.
Deliver personalized experiences through connected customer journeys.
Connect your Digital HQ for commerce.
Commerce Cloud and Slack help you collaborate and adapt quickly from anywhere. Drive success in any industry with connected commerce.
Sales Cloud
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.
Field Service
Automates field operations including mobile inventory management, vehicle tracking, scheduling, customer portals, and more.
SOLUTION
Learn how to transform your business and unlock new models that grow your revenue and customer relationships.
Transform your business with a digital toolkit to get to market faster, attract and retain more customers, and streamline order fulfillment — all on one platform.
Analyze your market with advanced enterprise analytics from Tableau — leveraging AI to predict and prescribe the best actions for your strategy.
Build better relationships with personalized offers and journeys which leverage a single source of truth built on the agile Customer 360 Platform.
Streamline quoting, ordering, and fulfillment with an industry-specific platform and processes to reduce abandonment and order fallout.
Design intuitive, digital-first user experiences with automated workflows, scalable processes, and standards-based integration that can reduce friction and cost.
Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
DISCOVER THE STATE OF MARKETING DATA
Gain a unified view of performance.
Connect all marketing and media data to business outcomes with web, commerce, and sales data in a single view.
Automate marketing data quality.
Save time and resources with automated data preparation for real-time intelligence.
Maximize spend and ROI.
Uncover cost-savings and opportunities with AI insights.
Equip every stakeholder — in the moment.
Go beyond reporting with access to always-on analytics, dashboards, and insights across teams, regions, and business units.
Bring all your marketing data together.
Connect any data in just a few clicks with an up-to-date API connector library.
Prepare your data for accurate, trusted insights.
Map and verify your data with a visual data model and automated alerts.
Share results quickly and easily.
Build dashboards with a marketer-friendly design suite, including more than 60 ready-made charts.
Uncover insights with AI.
Let Einstein do the work for you to find insights across millions of data points.
Share and collaborate with the entire marketing team.
Create reports in any format, export to databases, and easily share with a built-in Slack integration.
Harness the resources of a community of marketing innovators.
Discover and install apps, widgets, and connectors made by our community of data experts.
Meet your customers, patients, and providers with trusted messaging at every moment while meeting HIPAA-compliant responsibilities. With Marketing Cloud Intelligence, you can prove — and improve — the impact of your marketing across every channel and customer touchpoint.
Turn your disparate marketing performance and investment data into insights that boost your bottom line. With Marketing Cloud Intelligence, understand how your marketing moves customers to action — whether they're opening a new credit card, taking out a loan, or setting up a new account.
Meet your customers, patients, and providers with trusted messaging at every moment while meeting HIPAA-compliant responsibilities. With Marketing Cloud Intelligence, you can prove — and improve — the impact of your marketing across every channel and customer touchpoint.
In the digital-first world, personalized moments across all touchpoints play a key role in growing customer satisfaction and loyalty. Marketing Cloud Intelligence automatically connects your marketing and commerce data into a single view. It provides you with a customer-centric strategy of continuous optimization and personalized experiences that drive ROI.
Buyers have more options than ever when it comes to tech services, products, or SaaS. Marketing Cloud Intelligence reveals how your marketing is actually driving engagement. You can even link your efforts to service interactions and purchase decisions for an enhanced and differentiated customer experience.
When it comes to closing new business, you need to create marketing that makes an impact. With Marketing Cloud Intelligence, you can connect your performance and investment data into a model of ROI across all your tactics — from account-based marketing to events, channels, platforms, and more.
Mulesoft Anypoint Platformer lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Accelerate projects with a single marketplace for APIs and integration assets.
Deliver projects faster with access to hundreds of reusable connectors, integration templates, accelerators, and API designs for Salesforce, SAP, Oracle, Workday, and more.
Design and build APIs and integrations at lightning speed.
Simplify how you integrate enterprise applications. Collaborate, test, and provide feedback within the product.
Deploy easily to any cloud and on-premises with a single runtime.
Run your code with managed services in the cloud. Change where you run on the fly and scale as needed with fewer errors and more runtime reliability.
Gain real-time visibility and troubleshoot faster using one interface.
Gain business insights with customizable dashboards and reports. Provide access and securely inspect transactions as they flow between mobile, cloud, and legacy apps.
Protect your data from threats with a few simple steps.
Embed security into APIs as you build. Set up advanced protection policies to control access and defend critical APIs.
CRM Analytics for Communications Cloud helps your entire team find important answers and start making data-driven decisions.
Use intelligent recommendations to drive faster decisions.
Quickly collaborate and confidently act on predictions and prescriptive recommendations for better business results.
Uncover actionable insights tuned to your business.
Start working faster with out-of-the-box dashboards and KPIs for every industry and role.
Connect to data wherever it lives.
Integrate external data with Salesforce data for a holistic view of your customer.
Scale quickly for your enterprise.
Advance data trust across departments by leveraging permissions and policies embedded in the Salesforce workflow.
Native Analytics
Uncover visual and predictive insights directly on Salesforce pages — including the account and opportunity pages.
Data Platform
Get data management tools that connect, prep, and sync data from anywhere.
Apps for Every Department and Industry
Get started quickly with tailored applications for every industry and use case based on 20 years of best practices.
Einstein Discovery
Understand what's happening, why it’s happening, and what to do next with transparent, actionable AI. Available for CRMA Plus.
Security and User Management
Analytics and data access are set at and inherited from the Salesforce user level, ensuring proper governance and visibility.
Sales Cloud
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.
SOLUTION
Sell smarter, scale processes more easily, and close deals faster — from anywhere — on a modular, digital platform.
Accelerate your sales in the new economy by streamlining processes in a single-user experience so sales reps can prioritize and work more effectively, efficiently, and confidently.
Empower your sales teams with AI-driven insights and tailored recommendations so they can leverage best practices to increase revenue.
Streamline lead-to-cash and decrease order fallout using scalable processes, configurable workflows, and standards-based integration so sales teams can effectively handle complex, multisite quotes.
Build better relationships and decrease sales cycle time with a single source of truth built on the agile, modular Customer 360 Platform
Mulesoft Anypoint Platformer lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Accelerate projects with a single marketplace for APIs and integration assets.
Deliver projects faster with access to hundreds of reusable connectors, integration templates, accelerators, and API designs for Salesforce, SAP, Oracle, Workday, and more.
Design and build APIs and integrations at lightning speed.
Simplify how you integrate enterprise applications. Collaborate, test, and provide feedback within the product.
Deploy easily to any cloud and on-premises with a single runtime.
Run your code with managed services in the cloud. Change where you run on the fly and scale as needed with fewer errors and more runtime reliability.
Gain real-time visibility and troubleshoot faster using one interface.
Gain business insights with customizable dashboards and reports. Provide access and securely inspect transactions as they flow between mobile, cloud, and legacy apps.
Protect your data from threats with a few simple steps.
Embed security into APIs as you build. Set up advanced protection policies to control access and defend critical APIs.
CRM Analytics for Communications Cloud helps your entire team find important answers and start making data-driven decisions.
Use intelligent recommendations to drive faster decisions.
Quickly collaborate and confidently act on predictions and prescriptive recommendations for better business results.
Uncover actionable insights tuned to your business.
Start working faster with out-of-the-box dashboards and KPIs for every industry and role.
Connect to data wherever it lives.
Integrate external data with Salesforce data for a holistic view of your customer.
Scale quickly for your enterprise.
Advance data trust across departments by leveraging permissions and policies embedded in the Salesforce workflow.
Native Analytics
Uncover visual and predictive insights directly on Salesforce pages — including the account and opportunity pages.
Data Platform
Get data management tools that connect, prep, and sync data from anywhere.
Apps for Every Department and Industry
Get started quickly with tailored applications for every industry and use case based on 20 years of best practices.
Einstein Discovery
Understand what's happening, why it’s happening, and what to do next with transparent, actionable AI. Available for CRMA Plus.
Security and User Management
Analytics and data access are set at and inherited from the Salesforce user level, ensuring proper governance and visibility.
Sales Cloud
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.
SOLUTION
Reduce order fallout with innovations that save time and reduce costs for the communications industry.
Deliver the perfect order on an agile, modular IT platform that allows you to stay ahead of your competitors.
Our catalog-driven architecture eliminates manual data entry and the errors that come with it. Our adherence and certification to industry standards like TM Forum and MEF accelerates your implementation and reduces risk.
Streamline lead-to-cash and decrease order fallout using scalable processes, configurable workflows, and standards-based integration so sales teams can effectively handle complex, multisite quotes. Our intelligent field service capabilities boost the productivity of your service teams.
Visualize orders as they move through the various business milestones with Order Management Analytics (using CRM Analytics for Communications Cloud), giving you increased transparency to reduce revenue loss.
Mulesoft Anypoint Platformer lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Accelerate projects with a single marketplace for APIs and integration assets.
Deliver projects faster with access to hundreds of reusable connectors, integration templates, accelerators, and API designs for Salesforce, SAP, Oracle, Workday, and more.
Design and build APIs and integrations at lightning speed.
Simplify how you integrate enterprise applications. Collaborate, test, and provide feedback within the product.
Deploy easily to any cloud and on-premises with a single runtime.
Run your code with managed services in the cloud. Change where you run on the fly and scale as needed with fewer errors and more runtime reliability.
Gain real-time visibility and troubleshoot faster using one interface.
Gain business insights with customizable dashboards and reports. Provide access and securely inspect transactions as they flow between mobile, cloud, and legacy apps.
Protect your data from threats with a few simple steps.
Embed security into APIs as you build. Set up advanced protection policies to control access and defend critical APIs.
CRM Analytics for Communications Cloud helps your entire team find important answers and start making data-driven decisions.
Use intelligent recommendations to drive faster decisions.
Quickly collaborate and confidently act on predictions and prescriptive recommendations for better business results.
Uncover actionable insights tuned to your business.
Start working faster with out-of-the-box dashboards and KPIs for every industry and role.
Connect to data wherever it lives.
Integrate external data with Salesforce data for a holistic view of your customer.
Scale quickly for your enterprise.
Advance data trust across departments by leveraging permissions and policies embedded in the Salesforce workflow.
Native Analytics
Uncover visual and predictive insights directly on Salesforce pages — including the account and opportunity pages.
Data Platform
Get data management tools that connect, prep, and sync data from anywhere.
Apps for Every Department and Industry
Get started quickly with tailored applications for every industry and use case based on 20 years of best practices.
Einstein Discovery
Understand what's happening, why it’s happening, and what to do next with transparent, actionable AI. Available for CRMA Plus.
Security and User Management
Analytics and data access are set at and inherited from the Salesforce user level, ensuring proper governance and visibility.
Sales Cloud
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.
SOLUTION
Reduce cost to serve while improving customer satisfaction with personalized service.
Personalize customer experiences across all channels with real time data.
Integrate network, usage, billing, and device data into your view of your customer. Detect potential service issues and recommend next best actions based on predicted customer behavior.
Use digital channels to proactively keep your customers informed on issues affecting their service. Then offer explanations and guidance to resolve issues within their preferred channels.
Deploy self-service tools so customers can explore recommended solutions to resolve cases on their own, freeing agents to tackle more complex cases
Streamline complex service processes by empowering agents with tools that lead to the best customer outcomes. The end result is increased net promoter scores — and greater business value.
Resolve cases quickly with a unified view of every customer interaction. Agents get early warning indicators with recommended next best actions. If needed, field technicians can be deployed to diagnose and resolve on-premises customer service issues — all from a single console.
Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
DISCOVER THE STATE OF MARKETING DATA
Gain a unified view of performance.
Connect all marketing and media data to business outcomes with web, commerce, and sales data in a single view.
Automate marketing data quality.
Save time and resources with automated data preparation for real-time intelligence.
Maximize spend and ROI.
Uncover cost-savings and opportunities with AI insights.
Equip every stakeholder — in the moment.
Go beyond reporting with access to always-on analytics, dashboards, and insights across teams, regions, and business units.
Bring all your marketing data together.
Connect any data in just a few clicks with an up-to-date API connector library.
Prepare your data for accurate, trusted insights.
Map and verify your data with a visual data model and automated alerts.
Share results quickly and easily.
Build dashboards with a marketer-friendly design suite, including more than 60 ready-made charts.
Uncover insights with AI.
Let Einstein do the work for you to find insights across millions of data points.
Share and collaborate with the entire marketing team.
Create reports in any format, export to databases, and easily share with a built-in Slack integration.
Harness the resources of a community of marketing innovators.
Discover and install apps, widgets, and connectors made by our community of data experts.
Meet your customers, patients, and providers with trusted messaging at every moment while meeting HIPAA-compliant responsibilities. With Marketing Cloud Intelligence, you can prove — and improve — the impact of your marketing across every channel and customer touchpoint.
Turn your disparate marketing performance and investment data into insights that boost your bottom line. With Marketing Cloud Intelligence, understand how your marketing moves customers to action — whether they're opening a new credit card, taking out a loan, or setting up a new account.
Meet your customers, patients, and providers with trusted messaging at every moment while meeting HIPAA-compliant responsibilities. With Marketing Cloud Intelligence, you can prove — and improve — the impact of your marketing across every channel and customer touchpoint.
In the digital-first world, personalized moments across all touchpoints play a key role in growing customer satisfaction and loyalty. Marketing Cloud Intelligence automatically connects your marketing and commerce data into a single view. It provides you with a customer-centric strategy of continuous optimization and personalized experiences that drive ROI.
Buyers have more options than ever when it comes to tech services, products, or SaaS. Marketing Cloud Intelligence reveals how your marketing is actually driving engagement. You can even link your efforts to service interactions and purchase decisions for an enhanced and differentiated customer experience.
When it comes to closing new business, you need to create marketing that makes an impact. With Marketing Cloud Intelligence, you can connect your performance and investment data into a model of ROI across all your tactics — from account-based marketing to events, channels, platforms, and more.
Mulesoft Anypoint Platformer lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Accelerate projects with a single marketplace for APIs and integration assets.
Deliver projects faster with access to hundreds of reusable connectors, integration templates, accelerators, and API designs for Salesforce, SAP, Oracle, Workday, and more.
Design and build APIs and integrations at lightning speed.
Simplify how you integrate enterprise applications. Collaborate, test, and provide feedback within the product.
Deploy easily to any cloud and on-premises with a single runtime.
Run your code with managed services in the cloud. Change where you run on the fly and scale as needed with fewer errors and more runtime reliability.
Gain real-time visibility and troubleshoot faster using one interface.
Gain business insights with customizable dashboards and reports. Provide access and securely inspect transactions as they flow between mobile, cloud, and legacy apps.
Protect your data from threats with a few simple steps.
Embed security into APIs as you build. Set up advanced protection policies to control access and defend critical APIs.
CRM Analytics for Communications Cloud helps your entire team find important answers and start making data-driven decisions.
Use intelligent recommendations to drive faster decisions.
Quickly collaborate and confidently act on predictions and prescriptive recommendations for better business results.
Uncover actionable insights tuned to your business.
Start working faster with out-of-the-box dashboards and KPIs for every industry and role.
Connect to data wherever it lives.
Integrate external data with Salesforce data for a holistic view of your customer.
Scale quickly for your enterprise.
Advance data trust across departments by leveraging permissions and policies embedded in the Salesforce workflow.
Native Analytics
Uncover visual and predictive insights directly on Salesforce pages — including the account and opportunity pages.
Data Platform
Get data management tools that connect, prep, and sync data from anywhere.
Apps for Every Department and Industry
Get started quickly with tailored applications for every industry and use case based on 20 years of best practices.
Einstein Discovery
Understand what's happening, why it’s happening, and what to do next with transparent, actionable AI. Available for CRMA Plus.
Security and User Management
Analytics and data access are set at and inherited from the Salesforce user level, ensuring proper governance and visibility.
Slack
Slack lets you resolve cases and incidents faster by swarming around issues in real time.
Field Service
Automates field operations including mobile inventory management, vehicle tracking, scheduling, customer portals, and more.