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COMMUNICATIONS

Save time and reduce costs with innovations that reimagine your customer relationships.
Communications Cloud

Transform your business and operational systems with Communications Cloud. Streamline the quote-to-order process, improve time to market, and fuel seamless experiences at scale.

Intelligently deliver real-time personalized experiences to every consumer, business, and wholesale customer.

SOLUTION

Light Up Fiber Subscriber Experiences

Grow and manage your subscriber base — from marketing, to build-out, to sales, activation, and retention.

How It Works

Generate more leads and improve subscriber retention by starting the conversation before build and managing it throughout the subscriber lifecycle.

1. Generate interest with prebuild marketing

Leverage advanced analytics to determine market opportunity and target prospects with personalized offers and cross-channel communications before even breaking ground.

2. Manage complex projects as you engage multiple stakeholders.

Efficiently manage multiunit building sales with standardized contract management and automated approval processes. Then manage construction teams with flexible project management

3. Enhance the fiber sales experience.

Attract new customer prospects through personalized marketing offers and convert them to subscribers with an easy self-service commerce platform backed by industry-specific enterprise product catalog, CPQ, contract management, and order management.

4. Improve efficiencies for new subscriber onboarding.

Generate the perfect order, keep stakeholders in the loop, and optimize field service deployments to get new subscribers onboarded faster.

5. Improve subscriber retention.

Focus on continued customer experience with AI-powered personalized offers, service, and loyalty programs to reduce churn and create cross-sell and upsell opportunities.

What is included

Talk to a specialist about Communications

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Optimize your business.

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SOLUTION

Monetize 5G Faster

Learn how to transform your business and unlock new models that grow your revenue and customer relationships.

How It Works

Transform your business with a digital toolkit to get to market faster, attract and retain more customers, and streamline order fulfillment — all on one platform.

1. Accelerate time to market.

Analyze your market with advanced enterprise analytics from Tableau — leveraging AI to predict and prescribe the best actions for your strategy.

2. Attract and retain more customers.

Build better relationships with personalized offers and journeys which leverage a single source of truth built on the agile Customer 360 Platform.

3. Activate orders faster.

Streamline quoting, ordering, and fulfillment with an industry-specific platform and processes to reduce abandonment and order fallout.

4. Automate, simplify, and digitize.

Design intuitive, digital-first user experiences with automated workflows, scalable processes, and standards-based integration that can reduce friction and cost.

What is included

Talk to a specialist to transform your business

TALK ABOUT COMMUNICATIONS

Optimize your business.

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SOLUTION

Accelerate Communications Sales

Sell smarter, scale processes more easily, and close deals faster — from anywhere — on a modular, digital platform.

How It Works

Accelerate your sales in the new economy by streamlining processes in a single-user experience so sales reps can prioritize and work more effectively, efficiently, and confidently.

1. Boost sales efficiency with built-in intelligence.

Empower your sales teams with AI-driven insights and tailored recommendations so they can leverage best practices to increase revenue.

2. Automate, simplify, and guide.

Streamline lead-to-cash and decrease order fallout using scalable processes, configurable workflows, and standards-based integration so sales teams can effectively handle complex, multisite quotes.

3. Grow revenue faster.

Build better relationships and decrease sales cycle time with a single source of truth built on the agile, modular Customer 360 Platform

What is included

Talk to a specialist to close deals faster

TALK ABOUT COMMUNICATIONS

Optimize your business.

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SOLUTION

Deliver the Perfect Order

Reduce order fallout with innovations that save time and reduce costs for the communications industry.

How It Works

Deliver the perfect order on an agile, modular IT platform that allows you to stay ahead of your competitors.

1. Start by reducing complexity.

Our catalog-driven architecture eliminates manual data entry and the errors that come with it. Our adherence and certification to industry standards like TM Forum and MEF accelerates your implementation and reduces risk.

2. Automate and simplify the quote-to-activation process.

Streamline lead-to-cash and decrease order fallout using scalable processes, configurable workflows, and standards-based integration so sales teams can effectively handle complex, multisite quotes. Our intelligent field service capabilities boost the productivity of your service teams.

3. Minimize order fallout.

Visualize orders as they move through the various business milestones with Order Management Analytics (using CRM Analytics for Communications Cloud), giving you increased transparency to reduce revenue loss.

What is included

Talk to a specialist to save time and reduce costs

TALK ABOUT COMMUNICATIONS

Optimize your business.

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SOLUTION

Drive Efficient and Personalized Service

Reduce cost to serve while improving customer satisfaction with personalized service.

How It Works

Personalize customer experiences across all channels with real time data.

1. Intelligently predict and resolve issues.

Integrate network, usage, billing, and device data into your view of your customer. Detect potential service issues and recommend next best actions based on predicted customer behavior.

2. Keep customers informed with proactive communication.

Use digital channels to proactively keep your customers informed on issues affecting their service. Then offer explanations and guidance to resolve issues within their preferred channels.

3. Empower customers to serve themselves.

Deploy self-service tools so customers can explore recommended solutions to resolve cases on their own, freeing agents to tackle more complex cases

4. Satisfy customers while balancing business goals.

Streamline complex service processes by empowering agents with tools that lead to the best customer outcomes. The end result is increased net promoter scores — and greater business value.

5. Increase agent efficiency and effectiveness.

Resolve cases quickly with a unified view of every customer interaction. Agents get early warning indicators with recommended next best actions. If needed, field technicians can be deployed to diagnose and resolve on-premises customer service issues — all from a single console.

What is included

Talk to a specialist to save time and reduce costs

TALK ABOUT COMMUNICATIONS

Optimize your business.

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Talk to a specialist

Thank you! Your submission has been received!
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