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FIELD SERVICE

Learn how to connect your teams, optimize operations, and amaze customers through Field Service

Overview

Boost productivity for your frontline workforce, lower operating costs

Salesforce Field Service is an extension of Service Cloud that provides a comprehensive view of workforce management. Field Service involves providing services to customers beyond your office or site – which is referred to as in the “field”

The platform

What is Field Service?

Streamline Your Field Operations, Exceed Customer Expectations with Salesforce Field Service.

Salesforce Field Service is a cloud-based solution that enables organizations to manage their field service operations more efficiently. It allows businesses to streamline their processes and increase productivity by providing tools to optimize field service scheduling, dispatching, and tracking.

With Salesforce Field Service, organizations can assign tasks to technicians based on their availability, location, and skill set. The solution offers real-time visibility into field operations, enabling managers to track technician locations, job status, and service levels. This helps businesses to provide better customer service and improve their overall field service performance.

Maximize Your Field Service Efficiency and Customer Satisfaction with Salesforce Field Service, the Ultimate Solution for Optimizing Your Field Operations.

Salesforce Field Service also includes a mobile app for technicians, which provides them with all the information they need to complete their tasks, including job details, customer information, and service history. The app also allows technicians to update job status and capture customer signatures on-site, eliminating the need for paper-based processes.

Everything you need to succeed, connect, and collaborate efficiently.

How it works

Optimizes technician routing and enhances customer satisfaction.

Salesforce Field Service is a solution that offers a comprehensive set of tools and functionalities to help organizations manage their field service operations more efficiently.

It allows managers to schedule and dispatch tasks to technicians based on factors such as location, availability, and skill set, and provides a mobile app for technicians to access job details, update job status, and capture customer signatures on-site.

With real-time visibility into field operations and the ability to integrate with other Salesforce products, Salesforce Field Service helps businesses provide better customer service and improve their overall field service performance.

A complete view of data

Digital-first field service management leads to a connected experience. Connected field service management technology centralizes information. Everyone is on the same system and data is available in real time on any device.

Optimized operations

It uses automation and artificial intelligence (AI) to streamline operations. For example, dispatchers can optimize schedules based on availability and expertise.

Contract visibility

Organizations gain insight into service contracts to ensure the right level of service. The system then assigns the tasks of updating the contract and billing information.

Increase productivity, lower costs, and reduce time to market with able.digital

Talk to a specialist

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