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Discover a flexible way to connect people, partners, and apps. When integrated with Salesforce Customer 360, Slack is where productivity soars and collaboration works.
Unleash your team's full potential with
Slack - the ultimate collaboration hub.
Slack is a cloud-based communication and collaboration platform designed for teams to work together more effectively. It allows team members to send instant messages, share files, create channels for group discussions, and integrate with other tools and services.
With Slack, teams can collaborate in real-time, stay organized, and reduce the need for lengthy email chains or face-to-face meetings. Slack is widely used by teams in various industries and sizes, from small startups to large corporations. It is known for its user-friendly interface, customization options, and extensive app integrations, making it a popular choice for remote and distributed teams.
Slack is the better option if you want flexibility in choosing apps and add-ons, use messaging more than calls, and want the best customization options for notifications.
Empower everyone to automate manual tasks with flexible workflows and more than 2,500 integrated apps.
Make smart predictions and recommendations more actionable by putting them in the context of where work is happening.
Quickly respond to customer demands with Data Cloud fully integrated and your customers included in your digital HQ.
Close deals faster and deliver better service by bringing customers into dedicated secure channels.
Connect more quickly with partners
- Transfer communication from email inboxes to channels, where you can work with agility and collaboratively with external organizations.
- Strengthen customer relationships using channels to provide business support and drastically reduce response times
- Send messages and share files in real-time to develop collective information throughout the process.
Connect securely with external organizations
- Protect your work with Slack's enterprise-level security compliance standards and features
- Ensure secure access to communicate and collaborate confidentially with partner organizations
- Reduce your team's exposure to phishing and spam attacks.
Connect tools and automate workflows
- Easily book meetings, share documents, and simplify various other routine tasks with apps
- Streamline processes and speed up collaboration by building and connecting new workflows across organizations
Center work around customer needs by bringing the power of Salesforce data, tools, and processes directly into Slack.
Integrations for Business Teams
Engage your teams, grow your business.
Sales Cloud for Slack
Give teams access to the information they need to close more deals faster, right in your Slack sales channels. Easily set up strategic notifications, update and share deal details, and strategize together on key opportunities and accounts.
Service Cloud for Slack
Extend Salesforce data, Service Cloud processes, and team knowledge across the business. You can even kick off and manage a swarm right in Slack.
Account Engagement for Slack
Speed up the sales process with Account Engagement for Slack, powered by Pardot. Provide sales reps with customized, automatic notifications on real-time prospect activity.
Intelligence Insights for Slack
Monitor and optimize campaigns with Intelligence Insights for Slack, powered by Datorama, and make timely, data-driven decisions.
Digital Command Center for Slack
Identify and resolve campaign anomalies across Marketing Cloud before they critically impact your business. Digital Command Center for Slack is always on — so you don’t have to be.
Commerce Cloud for Slack
Identify and resolve campaign anomalies across Marketing Cloud before they critically impact your business. Digital Command Center for Slack is always on — so you don’t have to be.
Analytics
Dig into the data, right from Slack.
Tableau for Slack
Keep up with dashboard activity and changes to the data you care about most. Get notifications in Slack channels and easily jump directly into Tableau to discover deeper insights.
CRM Analytics for Slack
Put data at the center of decision-making. In Slack channels, teams can access, share, and collaborate on up-to-date, actionable data.
Industries
Get down to industry business in Slack.
Financial Services Cloud for Slack
Create and review interaction summaries directly in Slack. Plus, set up channels for deals approved by compliance teams.
Student Success Alerts for Slack
Faculty and instructors can easily alert advisors in Slack about student-related concerns, helping students stay on track to accomplish their education goals.
Slack is a workplace communication tool, “a single place for messaging, tools and files.” This means Slack is an instant messaging system with lots of add-ins for other workplace tools. The add-ins aren’t necessary to use Slack, though, because the main functionality is all about talking to other people. There are two methods of chat in Slack: channels (group chat), and direct message or DM (person-to-person chat).
Slack does two things really well: design and understanding its users’ needs. These twin pillars are the basis of most good products but are surprisingly difficult to do well, as many a failed app will prove.
Thanks primarily to the GDPR legislation that came into force in Europe in 2018, though, this has changed—administrators on the higher-cost tiers can do a full export without informing their users. This shows how strongly many users valued the original privacy settings, a good demonstration of how—when not constrained by legislation—Slack understands what its users want.
- Close deals faster with automation and actionable insights
- Connect with customers and partners securely in real time
- Shorten cycles by bringing together the right teams, data and tools
- Enable cross-company case swarming to resolve issues faster
- Scale white-glove service for VIP customers with real-time help
- Boost productivity with automated workflows
- Build loyalty by responding to data and trends in real time
- Go from idea to market faster by uniting teams
- Turn insights into impact with streamlined workflows
