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SLACK EXPERT

Success now starts in Slack, your Digital HQ.

Overview

Develop trusted relationships and accelerate growth.

Discover a flexible way to connect people, partners, and apps. When integrated with Salesforce Customer 360, Slack is where productivity soars and collaboration works.

The platform

What is Slack?

Unleash your team's full potential with
Slack - the ultimate collaboration hub.

Slack is a cloud-based communication and collaboration platform designed for teams to work together more effectively. It allows team members to send instant messages, share files, create channels for group discussions, and integrate with other tools and services.

With Slack, teams can collaborate in real-time, stay organized, and reduce the need for lengthy email chains or face-to-face meetings. Slack is widely used by teams in various industries and sizes, from small startups to large corporations. It is known for its user-friendly interface, customization options, and extensive app integrations, making it a popular choice for remote and distributed teams.

Slack is the better option if you want flexibility in choosing apps and add-ons, use messaging more than calls, and want the best customization options for notifications.

Lower costs with increased productivity and seamless customer communication.

Increase efficiency with automated workflows.

Empower everyone to automate manual tasks with flexible workflows and more than 2,500 integrated apps.

Boost team performance with improved decision-making.

Make smart predictions and recommendations more actionable by putting them in the context of where work is happening.

Make better decisions with real-time data.

Quickly respond to customer demands with Data Cloud fully integrated and your customers included in your digital HQ.

Overall, MuleSoft provides a powerful, flexible, and scalable platform for organizations looking to build and manage their API and integration strategy, helping them to transform the way they connect their applications and data.

Everything you need to succeed, connect, and collaborate efficiently.

How it works

Unite all your teams by sharing customer insights in real time

Slack is a workplace communication tool, “a single place for messaging, tools and files.” This means Slack is an instant messaging system with lots of add-ins for other workplace tools. The add-ins aren’t necessary to use Slack, though, because the main functionality is all about talking to other people. There are two methods of chat in Slack: channels (group chat), and direct message or DM (person-to-person chat).

Slack does two things really well: design and understanding its users’ needs. These twin pillars are the basis of most good products but are surprisingly difficult to do well, as many a failed app will prove.

Thanks primarily to the GDPR legislation that came into force in Europe in 2018, though, this has changed—administrators on the higher-cost tiers can do a full export without informing their users. This shows how strongly many users valued the original privacy settings, a good demonstration of how—when not constrained by legislation—Slack understands what its users want.

Connect teams and clients, lowing costs and increasing productivity
Boost productivity and win more deals.

- Close deals faster with automation and actionable insights
- Connect with customers and partners securely in real time
- Shorten cycles by bringing together the right teams, data and tools

Deliver VIP service with real-time customer insights.

- Enable cross-company case swarming to resolve issues faster
- Scale white-glove service for VIP customers with real-time help
- Boost productivity with automated workflows

Develop trusted relationships and accelerate growth.

- Build loyalty by responding to data and trends in real time
- Go from idea to market faster by uniting teams
- Turn insights into impact with streamlined workflows

Increase productivity, lower costs, and reduce time to market with able.digital

Talk to a specialist

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