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Sell smarter with conversation intelligence software built directly into your CRM. Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
Gain visibility into call insights related to competitors, objections, pricing, questions asked, and more.
Review call insights in the flow of work for opportunities.
Easily visualize conversation trends across teams, reps, opportunities, or opportunity amounts.
No data entry or note taking needed. Automatically transcribe all calls and highlight key mentions.
Task reps with follow-ups based on next steps, action items, scheduling, and customer questions mentioned in a call.
Alert reps of outstanding follow-up items to improve rep follow through.
Create a playlist of successful calls so reps can replicate what works.
Daily coaching recommendations and conversation highlights personalized to your team.
Share feedback in context by commenting on relevant parts of the conversation.
Sales Cloud
Max out efficiency with better automation, data, and intelligence.
Sales AI
Guide sellers at every step of the sales cycle with Einstein-informed intelligence built into your CRM.
Sales Engagement
Accelerate sales with engagement built directly into your CRM. Connect with buyers and drive action.
What is conversation intelligence software?
Conversation intelligence software is a tool that uses artificial intelligence and machine learning to analyze customer interactions with sales and customer support teams. It helps businesses gain insights into customer needs, improve sales performance, and enhance customer experience.
What are the benefits of conversation intelligence?
Conversation intelligence software offers several benefits, improved sales coaching, better customer insights, increased sales effectiveness, reduced customer churn, and enhanced collaboration between sales and customer support teams. It also helps businesses identify areas for improvement to refine their approach and improve conversion rates.
What is Einstein conversation insights?
Einstein conversation insights is a conversation intelligence tool offered by Salesforce. It uses natural language processing and machine learning to analyze customer interactions and provide insights to improve sales performance and customer service experiences.
What are the benefits of Einstein conversation insights?
Einstein Conversation Insights offers several benefits, such as improved sales effectiveness, reduced response times, increased customer satisfaction, and scalable coaching practices. It also helps businesses identify trends and opportunities in customer interactions, and improve their sales and support processes accordingly.
