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Field Service Lightning
Sales Cloud
Marketing Cloud
Salesforce CPQ (Configure, Price, Quote)

Project Overview

A comprehensive Salesforce implementation package designed to revolutionize Anheuser Busch's sales, marketing, and customer service operations.

As one of the leading global brewers, Anheuser Busch aimed to enhance its customer relationships, streamline its sales processes, and improve operational efficiencies across its global markets.

Life Safety & Critical Asset Protection

Our Challenge

Transforming a complex, multi-layered business operation by integrating Salesforce solutions across various departments.

The challenge was to unify sales, marketing, and customer service platforms to create a seamless, automated workflow that could accommodate the scale and diversity of Anheuser Busch's product offerings and market presence. Customization of Salesforce CPQ was crucial for managing the complex pricing structures and product configurations, while Marketing Cloud integration aimed to personalize customer engagement and improve marketing strategies.

The result

The Salesforce implementation led by our team resulted in a significant transformation of Anheuser Busch's business operations:

The Sales Cloud provided a 360-degree view of the customers, enhancing sales efficiency and enabling data-driven decision-making.

Marketing Cloud integration allowed for more targeted, personalized marketing campaigns, increasing customer engagement and loyalty.

Salesforce CPQ streamlined the quoting process, reducing errors and shortening sales cycles for complex product offerings.

Field Service Lightning empowered the field service team with real-time information, improving response times and customer satisfaction.

The automation of key processes reduced manual work, increased accuracy, and allowed staff to focus on strategic tasks.

The step-by-step implementation ensured minimal disruption, and the results began to show within months after the system went live. Anheuser Busch experienced a marked increase in sales efficiency, customer satisfaction, and operational effectiveness, setting a new standard for digital transformation in the brewing industry.