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SERVICE AI

What can you do with your new AI customer support?

Overview

Deliver personalized experiences.

Generate more revenue with personalized replies, recommendations, and knowledge articles powered by your CRM data. Save time with AI built directly into your CRM. Service GPT has everything you need to scale now and drive immediate value.

The platform

Boost service team productivity.
Service Replies

Send personalized responses using your trusted CRM data on any channel.

Work Summaries

Automate wrap up summaries based on case data and history.

Knowledge Articles

Summarize support interactions and formalize knowledge.

Personalize every interaction.
Next Best Actions

Deliver optimal recommendations to your customer, just when they need it.

Case Classifications

Automate data entry for incoming cases and filter cases to the right agent or queue.

Search for Knowledge

Use insights to optimize your knowledge base and empower agents with the most relevant search results.

Scale intelligent solutions across all channels.
Bot Builder

Use an easy, point-and-click interface to build and launch bots in minutes.

Multilingual Bots

Scale service across regions with bots that support multiple languages.

Einstein Bots API

Extend the power of Einstein Bots to any channel or your own custom client.

Customer Service AI FAQ

What is AI for customer service and support?

AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalizing support experiences.

What are the benefits of AI for customer service and support?

Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalized customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.

Speak to one of our reps about products, pricing, or implementation on able.digital

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