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Generate more revenue with personalized replies, recommendations, and knowledge articles powered by your CRM data. Save time with AI built directly into your CRM. Service GPT has everything you need to scale now and drive immediate value.
Send personalized responses using your trusted CRM data on any channel.
Automate wrap up summaries based on case data and history.
Summarize support interactions and formalize knowledge.
Deliver optimal recommendations to your customer, just when they need it.
Automate data entry for incoming cases and filter cases to the right agent or queue.
Use insights to optimize your knowledge base and empower agents with the most relevant search results.
Use an easy, point-and-click interface to build and launch bots in minutes.
Scale service across regions with bots that support multiple languages.
Extend the power of Einstein Bots to any channel or your own custom client.
What is AI for customer service and support?
AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalizing support experiences.
What are the benefits of AI for customer service and support?
Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalized customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.
