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Some of the key features of Salesforce Experience Cloud include customer service, community management, live agent chat, case management, and customer feedback management.
Salesforce Experience Cloud can integrate with other Salesforce products, such as Sales Cloud, Marketing Cloud, and Service Cloud, to provide a comprehensive view of the customer across multiple touchpoints and channels providing the best integration and results.
Empower your team to quickly iterate and build secure, engaging digital experiences with prebuilt apps and low-code web tools. All delivering personalized content with connected data and AI-driven processes. Build stronger relationships with a single source of truth.
Salesforce Experience Cloud helps businesses to understand their customers better by collecting and analyzing customer data, and provides tools and solutions to engage with customers in real-time and provide personalized experiences.
Help customers find answers themselves, on their own terms and time frame. Whether you need a knowledge base, a self-service portal, or a forum, we’ve got you covered.
Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims.
Create a complete channel management solution for you and your partners with a dynamic PRM site.
Provide an experience for both B2B and B2B2C customers that includes features tailored to their complex needs.
Go beyond prebuilt solutions to create responsive experiences tailored to your business with Experience Builder.
Empower marketers to create engaging microsites and landing pages to generate leads for a new product launch, an upcoming event, and more.
Bring external patients, clients, subscribers, distributors, and suppliers into a connected, secure process with powerful end-to-end solutions for your industry.
Pre-built apps. Drag-and-drop tools. Low-code web tools to help you grow.
Empower your team to quickly iterate and build secure, engaging digital experiences with prebuilt apps and low-code web tools.
Deliver personalized content with connected data and AI-driven processes. Build stronger relationships with a single source of truth.
Deliver seamless journeys across sales, service, marketing, commerce, and more.
Pull in data from Salesforce, third-party, or legacy sources. Easily link it to Experience Cloud functions like leads, opportunities, cases, campaigns, and custom objects.
Use data from any system, anywhere, with our integrated business solutions.
Deliver intelligent, relevant experiences. With all your data in one place, customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can collaborate on and share files.
From sales, service, and marketing, to supply chain and product development, business integration solutions from Salesforce connect them all.
Connect data from anywhere, whether it’s sales opportunities, support cases, contacts, campaigns, or even custom objects.
Easily present data in a branded, mobile, and social environment.
Enable fund approvals, status updates, or any other actions with powerful business integration software.
Help move projects forward by streamlining processes.
Tailor experiences for each user type using a customer data platform to define audiences, target customers, and unify data.
Put your customer data to work. Use AI for website personalization
Help customers find what they need faster with relevant content and intelligent recommendations. Connect anyone to groups, experts, and content based on their interests, needs, and behaviors — all with an AI-powered website builder.
Use our online customer communities to recommend groups and experts that have related interests and needs.
All users’ profile pages show areas of interest and endorsements received for their expertise, as well as acknowledgement badges received from other members
Select content — including files, articles, and topics — from across the community to deliver customized, relevant information
All digital experiences are 100% mobile optimized and fully responsive for an easy-to-use interface wherever you go.
Collaborate anywhere, from any device, with our mobile application builder
Deliver branded, responsive digital experiences across any device with powerful mobile collaboration tools.
Easily access experiences — even multiple experiences — from anywhere with the Salesforce mobile app or on any mobile browser.
Use the Salesforce mobile software development kit (SDK) to create highly customized mobile collaboration apps
Recognize your most active members with custom profile badges. Enable members to endorse each other for specific skills and expertise.
Create a vibrant community with our customer engagement platform
Recognize your most active members. Reward loyalty with customizable badges. Enable members to endorse each other for skills and expertise
Our customer engagement platform makes it easy to reward members for being active in the community. Create your own ranks, badges, and scoring system as incentives for participation
Empower members to identify and endorse other members as experts on specific topics
Users can create their own badges, which are a great way for users to thank each other for their contributions, for taking initiative, or for any other activity they want to recognize
Customer engagement software allows you to create a public leaderboard to thank members for their contributions
Measure, analyze, and optimize your experience with customizable dashboards in the Experience Workspace.
Make every interaction count with community management
Get the data you need. Sort it how you want. Drive growth with user engagement metrics and insights
The new Lightning dashboard in the Community Management Console helps you understand how customers use the community. Dig deep into areas such as adoption and engagement, most popular groups, users, and topics.
Give customers and external partners access to your CRM data and process automation — complete with built-in security and data access controls.
Collect the most up-to-date content from community discussions
opics pages automatically collect the most up-to-date content from community discussions. Files, answers to posts, and even recommended groups and experts can be followed by any member of the community.
Discover the content collected on any subject discussed in the community
Users can recommend relevant posts, files, groups, and experts on any topic with customer collaboration software from Salesforce
New topics pages are automatically generated, addressing subjects being discussed as they arise
Stay up to date on the latest employee discussions and resources
